A KYC (Know Your Customer) assessment is the structured questionnaire and document-collection process you run on a client to satisfy AML and regulatory obligations.

  1. Open the client's detail page.
  2. Click the KYC tab.
  3. Click New Assessment.
  4. Pick the questionnaire template (configured in your AML settings). Different templates can apply to different client types or risk levels.
  5. The assessment opens at Step 1 — Key Persons: identify the contacts subject to verification (directors, beneficial owners, signatories). Add or confirm each one.
  6. Click Next to proceed to Step 2 — Client Information: review the client's basic details. The platform captures a snapshot here, so the assessment reflects the client's data at the time it was performed.
  7. Continue through the remaining steps (KYC Sections, Questionnaire, Verifications, Submit) — see related articles for each.

You can leave the assessment at any time and resume from the same step later. Your progress is saved as you go.

Tip: Before starting, make sure the contacts you'll need to verify are already on the client's Contacts tab with the correct relationship type. Adding them inside the assessment is possible but slower than preparing them up-front.

Note: KYC requires the AML/KYC module and a Professional subscription. If the KYC tab on the client page is locked, see Settings > Billing to upgrade.